Frequently Asked Questions
Everything you need to know about our products and services.
What products do you sell?
We sell eBooks, downloadable guides, and online training programs focused on mindset, nutrition, and fitness. We also offer in-person and virtual personal coaching sessions. All digital products are delivered as PDF downloads.
How do I receive my digital product after purchase?
Digital products are delivered instantly via a secure download link sent to your email address immediately after payment is confirmed. You can download and keep the files permanently.
How do I book a coaching session?
You can book a session by scheduling a Zoom call at scheduler.zoom.us/johann-figueroa, emailing us at [email protected], or texting (949) 691-9333. In-person sessions are available in Southern California. Virtual sessions are available anywhere via Zoom.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Affirm (buy now, pay later). All transactions are processed securely. Prices are in USD.
Can I pay over time with Affirm?
Yes. Affirm is available at checkout for eligible customers. Affirm offers flexible payment options ranging from 4 interest-free bi-weekly payments to monthly installments up to 36 months, depending on eligibility. See affirm.com for full terms.
What is your refund policy?
We offer a 30-day refund policy on all digital products. If you are not satisfied with your purchase, contact us within 30 days of purchase at [email protected] and we will process your refund. Coaching sessions are non-refundable once completed but may be rescheduled with 24 hours notice. See our full Refund Policy for details.
How quickly will I get a response if I contact you?
We typically respond within a few hours. For the fastest response, text (949) 691-9333 or DM us on Instagram at @_johannfigueroa.
Are the products suitable for beginners?
Yes. Our eBooks and guides are written for a wide range of experience levels. The Unbreakable Mindset and Precision Nutrition Guide are suitable for anyone. The Elite Fitness Training Program is designed for intermediate to advanced trainees, but modifications are included.
Do you offer in-person training outside of Southern California?
In-person sessions are currently available in Southern California only. Virtual coaching sessions via Zoom are available to anyone, anywhere.
Is my payment information secure?
Yes. All payments are processed through secure, PCI-compliant payment processors. We do not store your credit card information. Your data is protected and handled in accordance with our Privacy Policy.